Question 1

I bought a ticket on www.ticketino.com but unfortunately I can't come. Can I rebook or cancel the ticket?

Accepted Answer

With ticket insurance:
If you took out ticket insurance when you bought the ticket, you can get the ticket price refunded if you are unable to attend (e.g. due to illness). You can find details here: https://www.ticketino.com/files/ticket-insurance/ticket-insurance-de.pdf(https://www.ticketino.com/files/ticket-insurance/ticket-insurance-de.pdf)

Without ticket insurance:
The booking can be postponed free of charge up to 14 days before the course date. After 14 days before the course date, postponement is no longer possible. In this case, you will receive a voucher for the Turicum online store worth 50% of the ticket price. In both cases, send an email to: info@turicum-distillery.com(info@turicum-distillery.com)

It is also possible to provide a replacement person at any time. This is possible without any need for re-registration and no information or explanation is required to us.

Persons who have registered with a companion or in a group are not entitled to cancel the entire registration if the companion or an individual from the group cancels their registration.

Question 2

What can I do if I made a mistake when ordering?

Accepted Answer

Since cancellations or rebookings are only possible to a limited extent according to the General Terms and Conditions, we recommend that you check the order carefully for accuracy before completing it.

If you have used an incorrect billing or delivery address, you can log in to the platform as a Ticketino user and adjust the data yourself. If you ordered as a guest, please contact Ticketino (www.ticketino.com)customer service.

Question 3

How can I buy a ticket for the Turicum Gin Lab®?

Accepted Answer

Here you can find all current Gin Lab data:
https://cutt.ly/jtKT6BE(https://customforms.ticketino.com/de/Forms2019/TuricumGinLab)
 
After you have selected a suitable date, you will automatically be redirected to the Ticketino booking page.

Question 4

What does the ticket include?

Accepted Answer

- Create your own gin with up to 50 botanicals
- Tour of the production
- Interesting facts about the history of gin
- Turicum Products Tasting
- Tasting of botanicals
- Introduction to distillation
- Drinks à discretion
- Gift box for your own gin
- Warm snacks

Question 5

How far in advance will the dates for the Turicum Gin Lab® be posted online?

Accepted Answer

We are constantly adding new data. Generally 3 months in advance.

Question 6

The same name is on all tickets, is that a problem?

Accepted Answer

Unless otherwise communicated on the tickets or during the order process, tickets are transferable without any problems. In these cases, it is also not a problem if the same name is on several tickets or if the ticket does not have your own name on it.

FAQ

Find the answers to your questions here